It seems like airlines just aren’t getting it right these days. Last Friday, a passenger on American Airlines Flight 591, from San Francisco to Dallas-Ft. Worth was apparently hit in the head by an American Airlines employee, as documented by a video a fellow passenger took.
The harrowing video was posted by Surain Adyanthaya, which shows a mom with her baby crying after getting into an altercation with a flight attendant. Adyanthaya wrote on Facebook:
“OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby. Then he tried to fight a passenger who stood up for her.”
While the video misses the actual altercation, and only gets the aftermath, what is shown on video is extremely disconcerting–and inappropriate, as assault is always wrong. It’s especially astounding that an employee would react in such a violent way. The video also shows another passenger coming to the woman’s defense, only to nearly get in a fight himself.